Refund policy
RETURN AND WARRANTY
- All returns and/or exchanges (excluding warranty application) must be made within 30 days of purchase.
To be eligible for a return, your item must be in the same condition that you received it.
All transport fees have to be paid by the customer.
Returns must be sent to Le Baroudeur - Vanpackers 129 Van Horne avenue, Montréal, QC, H2T2J2, Canada.
To claim your warranty or to request a return, please contact Le Baroudeur - Vanpackers by email at info@vanpackers.com.
Le Baroudeur - Vanpackers reserves the right to determine whether or not a product is eligible for a return and/or the application of the warranty.
In case of return, a restocking fee of 10% of the total price, all taxes included, will be retained.
The refund will be made according to the initial method of payment within 15 days of the return confirmation by the Baroudeur - Vanpackers team.
Reasons that may justify a refusal of return and/or application of the guarantee: obvious presence of improper use of the equipment by the user, traces of burns, persistent smell of cigarettes, missing part(s), poor storage leading to the appearance of mold, damaged mechanism, traces of improper care.
Le Baroudeur - Vanpackers offers a twelve (12) month warranty on all its new conversion kits against manufacturing defects and defective parts and a six (6) month warranty on all other products. Beyond this period, refer directly to the manufacturer of the product.
This warranty applies from the date of collection or shipment of the product.
CANCELLATION OF AN ORDER
You have a right of cancellation free of charge during the 48 hours following the purchase of a product on our online store, if your product has not yet been sent or picked up. If your product has been shipped, picked up, or passed this deadline, please refer to the return conditions above.
If you wish to cancel your order after this period, for whatever reason, the following conditions apply:
Any deposit paid is non-refundable and will be retained in full by Le Baroudeur-Vanpackers.
If you have paid for your order in full, Le Baroudeur - Vanpackers will retain 35% of the total amount of your order, all taxes included, and will refund the balance to the original payment method within 15 days of the cancellation confirmation.