Refund policy

RETURN AND WARRANTY

Le Baroudeur - Vanpackers offers a twelve (12) month warranty on all its new conversion kits against manufacturing defects and defective parts, and a six (6) month warranty on all other products of its own brand. Certain products from other brands distributed on the online store may benefit from the manufacturer's conventional warranty. Refer to the description on the product page directly.

If a manufacturing defect is noted, or if the product has been damaged during transport, please contact us within 15 days of receipt of the product, and we will replace the damaged part(s) free of charge.

  • This warranty applies from the date of collection or shipment of the product.

  • To claim your warranty or to request a return, please contact Le Baroudeur - Vanpackers by email at info@vanpackers.com.

  • To be eligible for a return, your item must be in the same condition in which you received it.

  • All transport costs for returning a product are the responsibility of the customer.

  • Returns must be sent to:

Le Baroudeur - Vanpackers

129 Van Horne AVE Montreal, QC, H2T 2J2, Canada

  • Le Baroudeur - Vanpackers reserves the right to determine whether or not a product is eligible for a return and/or the application of the warranty.

  • In case of return, a restocking fee of 10% of the total price, all taxes included, will be retained. The refund will be made according to the initial method of payment within 15 days of the return confirmation by the Baroudeur - Vanpackers team.

  • Reasons that may justify a refusal of return and/or application of the warranty: obvious presence of improper use of the equipment by the user, traces of burns, persistent smell, missing part(s), poor storage, damaged mechanism, traces of improper care.


4. MODIFICATION AND CANCELLATION OF AN ORDER

A right of modification or cancellation free of charge is granted during the 48 hours following the purchase of a product on our online store, in the event that the product has not yet been sent or picked up. If the product has been shipped and/or, picked up and/or, or passed this period, please refer to the return conditions (point 3).

If you wish to cancel your order after this time, for any reason, the following conditions apply:

  1. Any deposit paid is non-refundable and will be retained in full by Le Baroudeur-Vanpackers.

  2. If you have paid for your order in full, Le Baroudeur - Vanpackers will retain 35% of the total amount of your order, all taxes included, and will refund the balance to the original payment method within 15 days of the cancellation confirmation.


    Liquid error (layout/theme line 256): Could not find asset snippets/globo.preorder.script.liquid