Terms of service

Vanpackers sale policies

1. PAYMENT

  • A deposit or full payment, taxes included, of the product is required at the time of reservation, depending on the product chosen.

  • Payments can be made online with a credit card (Visa, MasterCard, American Express), a debit card (Visa, MasterCard) or by Interac transfer.

  • Interac payments are only valid in Canada. You will have 4 hours once your order has been validated to proceed with the transfer. Funds should be sent to info@vanpackers.com or info@lebaroudeur.ca. The instructions are indicated on the payment page while you validate your purchase. Please contact us if there is any problem.

  • The remaining amount of the invoice must be paid no later than the day of collection or before shipment.

  • Current taxes per province or state are applicable on all products, including delivery, depending on your location. Our platform automatically calculates the amount of taxes according to your address.

  • Le Baroudeur - Vanpackers is not responsible for variations in the exchange rate in the event of price disparity.

  • All purchases in Canada must be made in Canadian dollars (CAD) and purchases in the United States in US dollars (USD).


2. RETURNS AND WARRANTY

  • To be eligible for a return, your item must be in the same condition that you received it.

  • All transport fees have to be paid by the customer.

  • Returns must be sent to Le Baroudeur - Vanpackers 129 Van Horne avenue, Montréal, QC, H2T2J2, Canada.

  • To claim your warranty or to request a return, please contact Le Baroudeur - Vanpackers by email at info@vanpackers.com or info@lebaroudeur.ca.

  • Le Baroudeur - Vanpackers reserves the right to determine whether or not a product is eligible for a return and/or the application of the warranty.

  • In case of return, a restocking fee of 10% of the total price, all taxes included, will be retained.

  • The refund will be made according to the initial method of payment within 15 days of the return confirmation by the Baroudeur - Vanpackers team.

  • Reasons that may justify a refusal of return and/or application of the guarantee: obvious presence of improper use of the equipment by the user, traces of burns, persistent smell of cigarettes, missing part(s), poor storage leading to the appearance of mold, damaged mechanism, traces of improper care.

  • Le Baroudeur - Vanpackers offers a twelve (12) month warranty on all its new conversion kits against manufacturing defects and defective parts and a six (6) month warranty on all other products or according to the warranty offered by the manufacturer.

  • This warranty applies from the date of collection or shipment of the product.

3. CANCELLATION OF AN ORDER

You have a right of cancellation free of charge during the 48 hours following the purchase of a product on our online store, if your product has not yet been sent or picked up. If your product has been shipped, picked up, or passed this deadline, please refer to the return conditions above.

If you wish to cancel your order after this period, for whatever reason, the following conditions apply:

  • Any deposit paid is non-refundable and will be retained in full by Le Baroudeur-Vanpackers.

  • If you have paid for your order in full, Le Baroudeur - Vanpackers will retain 35% of the total amount of your order, all taxes included, and will refund the balance to the original payment method within 15 days of the cancellation confirmation.

4. SHIPPING

  • Prices are displayed in Canadian dollars ($CA) for deliveries in Canada and in US Dollars (US$) for deliveries in the US.

  • Prices may vary without notice and exact price will be determined on the invoice on the day of payment. Le Baroudeur - Vanpackers team will advise you of any changes as soon as possible.

  • Prices apply for residential deliveries with Tailgate or at loading docks.

  • Delivery times are shown for information purposes only and may vary for reasons out of our control.

  • Shipping time is added to production time. Please contact our team at info@lebaroudeur.ca our info@vanpackers.com to know the exact production time.

Shipping price for all physical products:

Le Baroudeur - Vanpackers works with multiple transport companies to offer you an economical and fast service. The transport prices displayed during your order are subject to change, and the price displayed during your final payment will be the applicable price. Delivery times given by carriers may vary.

Le Baroudeur Vanpackers is not responsible for any delay beyond our control.

Please refer to our  Shipping and Delivery Policy for delivery costs by province (Canada) or state (USA), or contact le Baroudeur directly at info@vanpackers.com or info@lebaroudeur.ca.

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